C2 MSP supports and automates your operations and business workflows, enabling you to deliver high performance services, reduce your expenses and facilitate your invoicing processes. Automatize and prioritize your service level agreements (SLAs) to offer superior IT support.
Enjoy a fully customizable self-service IT support request management portal. Your customers can make their requests directly from your C2 MSP portal, which can be configured quickly and easily according to your needs. This, in turn, translates into savings in both time and money.
Use the powerful Configuration Management Database (CMDB) to centralize your customer service. You’ll get and overview of contract renewals, licenses, maintenance and more. Assess the impact on your operations and define the priority level of interventions with ease.
Take advantage of this intelligent tool to produce tailored reports, dashboards and audits. Get a clear view of your operations and manage customer requests and time spent on support and helpdesk. Build free personalized reports for your clients and facilitate feedback, invoicing and project management.
C2 MSP enables the integration of cloud applications, which facilitates remote support. Using our API integration, you’ll be able to connect your favorite tools, such as your remote monitoring and management (RMM) solutions and your accounting solutions like QuickBooks. The result: improved customer service!
