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HelpdeskServices
HelpdeskServices

Get that zero-ticket feeling

Lighten your workload with 24/7/365 white-label helpdesk support based in North America

Unlock your helpdesk calm with Sherweb Helpdesk

Running a helpdesk can be chaotic. Choose calm with expert onshore helpdesk for MSPs—at any time of the day or night.

Explore our new helpdesk Offshore offering, designed to provide the same exceptional support at a cost effective rate, with flexible global support options beyond North America.

Full 24/7/365 support coverage is within reach

After-hours phone, chat and email coverage that fits your business. Choose a monthly plan—per seat or per ticket—or full-time dedicated support to optimize your IT helpdesk, all while maintaining the level of service your customers deserve.

Leave it to us—you focus on other priorities

Our North American-based certified experts seamlessly handle any level 1 or 2 ticket that comes their way. Your team can focus on more profitable projects—and you can focus on growing your business.

Stay connected to your clients

You know them best. We’re committed to ensuring a consistent client experience by aligning with your processes and providing regular meetings with your dedicated customer success rep so you can maintain a strong connection with your clients.

Building a better helpdesk—together

With regular reporting, key metrics and trend analysis, we take a proactive approach to improving your white-label service desk. Armed with data, together we can identify training opportunities for our experts and yours.

“Despite all the support requests our company has forwarded your way, the helpdesk technicians are always patient, thorough, and knowledgeable. Sherweb Helpdesk offers the perfect match of customer service, technical strength, flexibility and willingness to work with our processes and procedures.”

Danny Kennedy, JDK Professional Services

“We never envisioned such a seamless integration. The helpdesk technicians are reliable, professional and consistently display high levels of technical knowledge.”

A Director of Managed Services Practice & Sales

We live and breathe IT support—and
we’ve got the numbers to prove it

Over 500,000 tickets
resolved every year

94% first-call
resolution

Works with any major
PSA or RMM tool

Get up and running in as soon as 30 days

Experts with top
industry certifications

20+ years
supporting MSPs

Ready to unlock that
zero-ticket feeling?

  1. Connect with our Sherweb Helpdesk experts
  2. We’ll answer your questions and make sure outsourcing helpdesk is a good fit
  3. Next, we’ll determine your ideal helpdesk setup and provide a custom quote
Request a consultation
Ready to unlock that zero-ticket feeling?

Helping you reach your full potential

Our expertise comes from experience

Sherweb knows helpdesk and the cloud marketplace. Our onshore support experts draw on first-hand knowledge when it comes to market-leading software and solutions.

An extension of your team

We work with you to understand your business needs and help you navigate presales, marketing, account management and more. Your success is our success.

Well-rounded MSP services

Our value-added services—like white-label helpdesk—help MSPs optimize their operations and strategic planning to push their business further and reach their full potential.

Become a partner
Partner Guide