Check out the features in our Managed Cloud plans designed to keep your systems secure and in working order.
Talk to our expertsSupport
24/7 technical support with unlimited tickets*
*Only for supported items
Response time
60 minutes (SLO)
30 minutes (SLO)
Infrastructure issues*
*For Performance Cloud or Azure subscriptions through Sherweb CSP only
Server issues & software support*
*Only applicable for specified software
Management
Infrastructure documentation
Report reviews & recommendations
Access to a technical account supervisor (TAS)
Access to a bank of hours for professional services*
*Can be used for architecture, troubleshooting outside of supported items or service requests
Quarterly business reviews
Monitoring
CPU, RAM & Disk
Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL
Custom monitoring
Patching
OS patch management, deployment & patching report
Troubleshooting patching & manual install
Vulnerability detection
Cloud agents for vulnerability discovery
Reporting on discovered vulnerabilities
Remediation*
*Taken from the bank of hours for professional services
Operational alert response
Proactive service restart & disk space management
Triage, first response
Active Directory
Daily Active Directory health check & reporting
Active Directory troubleshooting
Microsoft SQL Server
Database health check
Database health reporting & proactive database maintenance
Software
Inventory
Reporting
Backup
Configuration, monitoring & reporting
Troubleshooting
Assisted restores
Endpoint protection*
*Protection against network attacks, exploits and more
Installation, monitoring & reporting
Disaster recovery*
*Service requires subscription
Configuration, monitoring & replication status reporting
Troubleshooting
Assisted failover
For more information about these services and the benefits of working with Sherweb,
take a look at our product sheet.