Provide more value and security for clients by adding these NOC services to your offering
Talk to our expertsSupport
24/7 technical support with unlimited tickets*
*Only for supported items
Response time
1 hour (SLO)
Infrastructure issues
Server issues & software support*
*Only applicable for specific software
Management
Infrastructure documentation
Monitoring
CPU, RAM & Disk
Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL
$5/server
Custom monitoring*
*Setup fees apply to first server; additional servers auto-detected
$15/role/server
$15/role/server
Patching
OS patch management, deployment & patching report
Troubleshooting patching & manual install
Vulnerability detection
Cloud agents for vulnerability discovery
Reporting on discovered vulnerabilities
Operational alert response
Proactive service restart & disk space management
Triage, first response
Active Directory
Daily Active Directory health check & weekly reporting
Troubleshooting
Microsoft SQL Server
Database health check
Database health reporting & proactive database maintenance
Software
Inventory
Reporting
Backup
Configuration, monitoring & reporting
Troubleshooting
Assisted restores
Endpoint protection
Installation, monitoring & reporting
Disaster recovery*
*Service requires subscription
Configuration, monitoring & replication status reporting
Troubleshooting
Assisted failover
For more information about our NOC services, take a look at our product sheet.