Support

24/7 technical support with unlimited tickets*

*Only for supported items

Response time

Infrastructure issues

Server issues & software support*

*Only applicable for specific software

Management

Infrastructure documentation

Monitoring

CPU, RAM & Disk

Active Directory services, remote desktop services, IIS web server, file server & Microsoft SQL

$5/server

Custom monitoring*

*Setup fees apply to first server; additional servers auto-detected

$15/role/server

Patching

OS patch management, deployment & patching report

Troubleshooting patching & manual install

Vulnerability detection

Cloud agents for vulnerability discovery

Reporting on discovered vulnerabilities

Operational alert response

Proactive service restart & disk space management

Triage, first response

Active Directory

Daily Active Directory health check & weekly reporting

Troubleshooting

Microsoft SQL Server

Database health check

Database health reporting & proactive database maintenance

Software

Inventory

Reporting

Backup

Configuration, monitoring & reporting

Troubleshooting

Assisted restores

1TB of backups per server*

*For Performance Cloud & on-premise servers only. Veeam license required for on-premise servers

Endpoint protection

Installation, monitoring & reporting

Disaster recovery*

*Service requires subscription

Configuration, monitoring & replication status reporting

Troubleshooting

Assisted failover