MSP guide to personal time off (PTO)
A solid PTO policy can render your recruitment efforts more fruitful. You’ll attract higher quality talent, something every managed service provider (MSP) lives to do. It also boosts employee morale, which in turn leads to greater productivity.
Why employees quit
Losing an employee can have a major effect on the morale of your team and lead to an overall reduction in performance and productivity. It can be costly, and lost talent is just the start. For instance, it takes roughly 24 days to fill a job opening, which can mean up to $4000 per hire or more, depending […]
How to find and retain high-performing employees
What exactly constitutes a high-performing employee? Although answers will vary, high performers are typically identified as among the top 3-5% of a company—the people that excel within the organization, and virtually always outperform expectations. In a way, high-performing employees are in a league of their own, and as a result, they tend to be in […]
Limited resources? How to find cybersecurity talent and grow your business in a labour crisis
Cybersecurity is inherently complicated. It’s not an easy job, and it’s a never-ending one as well. There’s unfortunately no such thing as “completely secure”. There’s “more secure” and “behaving securely”, but you’ll never finish the game. Cybersecurity is a constant cycle of challenge and response. Many businesses can only make their cybersecurity as strong as […]
Tips for reducing MSP headaches
Running a managed service provider (MSP) business is certainly not without its challenges. Being available to address issues as they crop up—in other words, day and night—is draining, even for large, established MSPs. Whether it’s a problem with a client, an employee, your system, or some other operational concern, one thing’s for sure: it doesn’t […]
