AI readiness for MSPs: Maximizing revenue with Microsoft Sales Advisor and Copilot incentives

Unlock new revenue streams by becoming AI-ready with Microsoft’s Copilot and Sales Advisor tools, leveraging powerful incentive programs for accelerated growth. The AI readiness imperative The managed services landscape is evolving rapidly. Today, forward-thinking managed service providers (MSPs) are capitalizing on AI’s potential to drive growth, while others watch from the sidelines. According to industry […]

Knowing how to sell Veeam’s suite of products to your MSP’s clients effectively can drive more revenue to your business.

This is the first installment in a series written by Jermaine Clark, Modern Work, D365 and Copilot Lead Sales Manager at Sherweb. In these blogs, we’ll delve into the strategies, opportunities and challenges surrounding AI adoption for MSPs. Why AI readiness is key to MSP success The digital transformation wave shows no signs of slowing […]

October is Cybersecurity Awareness Month, and this year’s theme, “Secure Our World,” reminds us that we all play a role in making the digital space safer. Throughout the month, we’ll explore practical ways to strengthen your cybersecurity defenses—whether it’s by recognizing threats, securing your data or adopting new habits to protect your businesses and personal lives. […]

AI is everywhere these days, and every industry is in a rush to harness it. While some sectors need more time to figure out how to do that effectively, one group has wasted no time devising clever ways to use AI to its advantage: hackers. Fortunately, methods of using AI for cybersecurity are also rapidly developing.

In our first installment of our two-part blog series (click here for part 2), Sherweb’s Cybersecurity Technical Fellow Roddy Bergeron breaks down the complexities of cyber insurance for MSPs. Discover how cyber insurance can significantly strengthen your cybersecurity posture and help your business thrive. Let’s talk about something serious: cyber insurance. I know, I know. […]

In today’s technological landscape, the unstoppable rise of AI across industries and sectors signifies a profound transformative shift in the ways we interact with technology. The AI revolution is having a transformative impact on society, the economy, and everyday life as we know it. Naturally, it’s also reshaping how businesses operate and managed service providers […]

AI readiness and a strong security posture—you can’t have one without the other. Establishing a solid security foundation for your clients and sound data governance is critical for success with Copilot for Microsoft 365 adoption and getting the most out of the tool post-deployment. While security can be complex, with the right tools, partners and […]

Let’s face it, in the dynamic world of Managed Service Providers (MSPs), differentiation is king. Every MSP strives to deliver unparalleled value to their clients, becoming a trusted advisor who helps them navigate the ever-evolving IT landscape. Microsoft Copilot, the AI-powered productivity assistant, has emerged as a game-changer. However, simply having Copilot in your arsenal […]

Artificial intelligence (AI) integration is no longer a futuristic concept. It’s revolutionizing businesses, and Google Workspace is at the forefront of this transformation. While some may fear AI replacing jobs, the reality is AI streamlines tasks and boosts efficiency (ex: Microsoft Copilot is being used throughout the M365 ecosystem). There is truly nothing to fear. […]

The market for Managed Service Providers is highly competitive. Any MSP looking to grow must find ways to stay ahead of the curve, power their clients’ growth, and deliver exceptional value. The advent of business-ready artificial intelligence (AI) has been a game-changer in many industries, revolutionizing the way organizations operate and conduct strategic decision-making. Now, […]

While Google makes many of its applications, including Gmail, free for individuals, there are many reasons why small and medium-sized businesses should upgrade to a Google Workspace subscription. 

Cybersecurity should always be top of mind, but email security in particular is one area that managed service providers (MSPs) and their clients should always keep a keen eye on. Read any security research report and it will tell you that email is a top threat vector for malicious activity. The FBI has reported that […]

It doesn’t matter what array of services or solutions you use; email is without a doubt one of the most important communication tools businesses use on a regular basis. Spreadsheets, reports, collaboration and project management solutions are all affected if your email goes down. The future of all work—especially remote and hybrid work—is only making […]

What exactly constitutes a high-performing employee? Although answers will vary, high performers are typically identified as among the top 3-5% of a company—the people that excel within the organization, and virtually always outperform expectations. In a way, high-performing employees are in a league of their own, and as a result, they tend to be in […]

Maintaining ‘business as usual’ throughout a global pandemic is no easy feat. And although nothing’s quite ‘usual’ these days, IT professionals have taken on a lot of extra stress in order to help keep the fabric of our universe as intact as possible. That being said, anyone who acknowledges the toll that modern life in […]

To learn more about the product and what it can offer managed service providers (MSPs) and their clients, we asked Dropsuite a few questions about why they got involved with the channel and why third-party backup solutions are a best-practice for increasing security posture.

Tech workers care as much about benefits like vacation time as they do about wages. Quality of life is the deciding factor for many in-demand skilled workers. Because of this, managed service providers (MSPs) looking to attract and motivate the best talent need to offer a competitive benefits package.   To make that happen, MSP’s also need effective strategies for managing vacation without compromising their operations.  It might not be […]

Business owners and leaders need to think strategically to achieve maximum success. Many organizations have invested in Microsoft Dynamics 365 to build and provide data connection and business intelligence solutions across their organizations. Teams with refined Dynamics 365 skill sets can gain valuable insights that can help drive business decisions. With that said, has your […]

In the market for a new product to expand your Microsoft 365 offering? How about a tool that helps clients manage their email signatures? While a primary method of communication for professionals, email also represents a lot of opportunities to make a poor impression. We’ve all seen email signatures with the company name spelled wrong, […]

Don’t take the bait! Phishing is a method of trying to gather sensitive information using deceptive emails and data. The goal is to trick the recipient into believing that the message is something genuine, then prompt them to submit personal information such as an email address, password or even credit card information. Think it can’t […]

With new communication options popping up monthly, email may look old fashioned to some. But five decades on, email is still the leading form of electronic communication. In fact, its use only continues to grow. More than 280 billion email messages were exchanged globally in 2018, and almost 350 billion are forecast by 2023. However, […]

Ransomware remains a major threat to businesses, especially SMBs. Just a single successful ransomware attack can be devastating. Managed service providers (MSPs) should be able to offer their clients a comprehensive set of tools to defend against ransomware. These tools can include endpoint protection, multi-factor authentication, and traffic monitoring. But do you know what the […]

Have any of your customers ever said it was too difficult to create professional email signatures because there wasn’t a handy template they could plug their information into and easily update? Does this issue negatively impact their brand because their outreach doesn’t look legitimate? As their managed service provider (MSP), you should suggest integrating with […]

Sherweb recently announced a new partnership with Letsignit, a cloud-based solution for generating and managing email signatures. We sat down with Sébastien Telouk, VP Sales, US and LATAM at Letsignit via Microsoft Teams to talk about why email signatures are important for businesses. He also told us how easy it is for MSPs to use […]

Whether during good times or bad times, security threats are always out there looking for victims. You may have or will soon move to the cloud with Microsoft 365, so you likely need a cybersecurity roadmap and execution plan. We have great news for you! Sherweb has the expertise and staff to help you achieve […]

Many companies have been forced to quickly move their entire workforce to a work from home model. This has presented both challenges and opportunities. Companies have to pivot quickly and get their employees ready for working from home, but also have the opportunity to set up work from home best practices and perhaps implement those […]

If there’s any lesson to be learned from two recent Canadian data breaches it’s that IT security depends on a lot more than just deploying the right technology. It’s long been known that people are one of the weakest links in IT security. And yet I find it shocking how many businesses still learn this […]

“It takes as much energy to wish as it does to plan.” Ever heard that one? That quote from Eleanor Roosevelt speaks to me. It does because in my work life, I am reminded of it multiple times a week. I’ve been dealing with marketing, IT, and SMBs for the past 13 years. Speed, learning […]

We sat down with Zach recently to find out more about QuickHelp and how it can help workers be more productive. Read about the e-learning solution here.

Have you ever sat near someone you don’t know, only to find out that a few hours later they moved in with you and met your parents? No? Would you find that weird? Because in a different channel, it has happened to you – and your leads – multiple times. Long gone are the days […]

In this fast-paced landscape, your organization’s data is shared and accessed from more devices and locations than ever before. Back in the day, cyberattacks were easy to spot. “Today, phishing attacks are so perfectly designed that even experts can be fooled. Plus, many pieces of malware are so well-engineered they can sweep the globe before […]

Email is one of the most widely used communication platforms, if not the most commonly used medium. From business documentation to marketing campaigns, every individual and commercial entity relies on email to disseminate information and carry out professional communication. According to Statista, 281 billion emails were sent and received in 2018 daily. Astounding, right? That […]

As an increasing number of organizations migrate to the cloud, there is a growing need for cloud-native applications and platforms as they offer increased value, efficiency, and flexibility for organizations. Dynamics 365 is one such application that provides businesses a complete suite of cloud-based applications to help them grow. It is one of the first […]

Phishing may sound like a leisurely activity by the lakeside, but that picturesque scene is far from reality. Hackers and scammers employ phishing to steal your data. All it takes is a single click to grant someone access to your organization’s confidential information. So, do you know how to combat phishing? If not, read on […]

Do you ever wish you could monitor every activity in your inbox and intercept security threats? That would certainly be wonderful, but as a business owner, you're busy enough as it is. You barely have enough time for your main responsibilities, so how can you be expected to stay on top of security, too?Fortunately, you can with Office Protect's Mailbox Audit Logs Always On setting. This allows you to keep a close eye on all important mailbox activities without having to do so manually.

That piqued your interest, right? I’m not just saying that as a way to get you to click, and I’m most certainly not trying to offend you. I’m saying this because I’ve seen it time and time again. But mostly, I’m saying this because it happens for the wrong reasons. I’ve talked with partners who […]

Those first years of business can be exhilarating. It’s just you and maybe one or two other founders, working hard on building your brand and your customer base. Things are crazy, and your biggest job is to get people talking about your product. Finally, things start taking off—you begin hiring more people, finances get better, […]

Many clients roll out Microsoft Office 365 to their organization and find that adoption isn’t moving as smoothly as they had expected. And when teams aren’t using the apps to their full potential, there’s no increase in productivity, which translates to slower ROI growth for businesses. QuickHelp can help change this. With Microsoft constantly adding […]

As your business grows, so too will your worries. Sure, you may be right on track to meeting your financial goals, achieving success, and increasing your impact on the world. But as your reach grows, your workforce will expand. And as you hire more employees, you’ll have a harder time monitoring everything flowing in and […]

Moving through life with blinders on is never a good idea, especially if things aren’t going well. The more you ignore existing problems, the longer they’ll persist. And that can potentially hurt your business. Your business’s security settings are the same way. We’ve discussed their value before—how important it is to implement security policies that […]

Remember when you were a child and magic still existed in the world? Well, it still does—as technology advances, we bring just a little more of that childhood magic into the adult world with exciting new innovations. One great example of this is Microsoft’s recent announcement about mixed reality and AI capabilities being integrated into […]

How effectively are your clients using Office 365? And what’s their plan to take advantage of the new features slated to be released for the semi-annual update? A recent study by Gartner found that companies are generally aware that they are not getting the full value out of Office 365. And even worse, they don’t […]

Do you have Office 365 secure email encryption? If you are reading the above sentence and don’t have a definite answer, this is the article you must read today. In a previous article Office 365 Security: 6 Genuine Concerns (And How to Address Them), we discussed the top Office 365 email security concerns, and what you can do as a business to better protect your data. From your feedback, we saw that more education on the types of encryption for Office 365 is needed, and thus this ultimate guide Office 365 secure email was born.

Hacker – a word that conjures up images of a man in a baseball cap, alone in a dark room, surrounded by machines and blinking lights, out to spread chaos around the universe. While this image is often inaccurate – hackers can be anyone, anywhere, with any device – the threat is very real. You know the danger exists, but how can you protect yourself and your data from a threat that seems invisible and undetectable?

In today’s fast-paced environment, time can’t be wasted. Office 365 is a great productivity suite for modern businesses, but learning to use its applications effectively can be time consuming. This is why businesses need to turn to Office 365 e-learning platforms, such as QuickHelp. Looking for a valuable Office 365 e-learning for your end-users? Check […]

Almost half of ransomware attacks use phishing email with an infected attachment or a web link that opens a malicious program. Executing either will start the encryption of the data and display the instructions to pay the ransom. So, phishing email has a significant role in ransomware attack scenarios.

Before the Online Backup Active Protection was released, there was no security tools that could fight back at ransomware instantaneously. With our solution, the end user doesn't even notice something has happened because the ransomware attack is reverted immediately.

In this post, I will give an overview of AI in relation to Dynamics 365, and show some practical examples of how you can leverage the capabilities for your own business.

You must make sure you have a reliable archive of all Office 365 mailboxes for audit and regulation purposes.

Shared mailboxes are widely used. They permit performing a wide range of coordinated activities with a team. Essentially, a shared mailbox acts as a centralized service allowing many people to work in a synchronized manner.

With the release of these new standalone applications, Microsoft tries to offer even more value to customers who are committed to their strategy and also seeks ways to deploy innovation and allow users to adopt the digital transformation at their own pace, by delivering purpose-built applications in areas where businesses most need them.

These days, organizations use email as a major part of their marketing efforts, with correspondence going back and forth every day. This enables them to share important information with prospects, customers, and vendors effortlessly. However, organizations usually have a very high volume of messages which makes sorting through emails very stressful.

We trust Veeam solutions for our critical backup and recovery operations and are now offering you a virtual machine backup option with Veeam through the cloud.

Sherweb is a marketplace of leading cloud solutions and value-added services delivered by a team of passionate experts invested in the growth of our managed service provider (MSP) partners. Launched in 2012, our MSP partner program has helped more than 7000 organizations succeed. Maintaining a high level of customer service, improving relationships and actively searching […]

Arriving at the actual cost of finding and hiring new talent involves truly understanding the process from start to finish. And while some businesses may go into the hiring process somewhat blind, knowing the true cost of hiring can help you identify where it makes sense to cut costs, as well as where it would be wise to spend more.

As your clients’ trusted IT provider, you want to supply them with solutions and services that bring peace of mind, not add to their stress levels. Working with a single vendor that integrates backup, disaster recovery and cybersecurity into one comprehensive solution can therefore have a significant impact for you, the provider and your client, the end user. Acronis Cyber Protect Cloud can realize this kind of impact.

Office and Microsoft 365 come with a full list of tools that will make you and your colleagues more productive! Because you’ve been using Office applications for many years, it’s easy to stick to the same old habits. For example, you’ve probably memorized all kinds of keyboard shortcuts. Once you’ve adapted to a changed interface, you’ll want to use your favorite application in the same familiar way.

October is Cybersecurity Awareness Month, and this year’s theme, “Secure Our World,” reminds us that we all play a role in making the digital space safer. Throughout the month, we’ll explore practical ways to strengthen your cybersecurity defenses—whether it’s by recognizing threats, securing your data or adopting new habits to protect your businesses and personal […]

October is Cybersecurity Awareness Month, and this year’s theme, “Secure Our World,” reminds us that we all play a role in making the digital space safer. Throughout the month, we’ll explore practical ways to strengthen your cybersecurity defenses—whether it’s by recognizing threats, securing your data or adopting new habits to protect your businesses and personal lives. […]

The first step in determining if your MSP’s clients could use an ERP solution is to simply listen to their current challenges and understand their goals for growth.

Why is it in an MSP’s best interest to become a Microsoft Dynamics 365 Business Central partner? Let us count the ways!

Business Central is an enterprise resource planning (ERP) system that combines finance, sales, service and operations functions within a single comprehensive platform.

In the second installment of our two-part blog series (click here for part 1), guest writer Roddy Bergeron, Cybersecurity Technical Fellow, breaks down the complexities of cyber insurance for Managed Service Providers (MSPs). Learn more about how a tailored cyber insurance approach can significantly strengthen your cybersecurity posture and help your business thrive. Cyber insurance […]

Struggling to show your clients the real value of Copilot for Microsoft 365? The good news is small to medium business (SMB) employees want to use AI tools. According to Microsoft’s Work Trend Index Annual Report, 75% of people are already using them at work. This rapid rise in the popularity of generative AI tools also […]

As a managed service provider (MSP), you’re on the front lines of helping your customers harness the transformative power of Copilot for Microsoft 365. To truly unlock the potential of this powerful AI tool, MSPs must not only understand the technology but also possess the ability to articulate its value proposition and their role in […]

Let’s talk efficiency. Managed service providers (MSPs) face constant pressure to deliver timesaving and scalable solutions to their clients. One of the biggest time drains for MSPs is the manual provisioning of licenses and subscriptions. Repetitive tasks like this consumes valuable resources that could be better spent on strategic initiatives and client consultations. You’ve got […]

In today’s digital landscape, businesses understand the value of real-time collaboration, communication, and accessibility. This surging demand positions Google Workspace as a powerful offering for Managed Service Providers (MSPs) seeking to expand their portfolio and client base. This blog delves into the world of Google Workspace add-ons, exploring various reseller scenarios and highlighting the potential […]

The IT channel is undergoing a transformation. Cloud adoption is accelerating, security threats are evolving, and Artificial Intelligence (AI) is poised to reshape the landscape. In this dynamic environment, effective leadership is more critical than ever for Managed Service Providers (MSPs) to thrive. Staying ahead of the curve and fostering a thriving business requires effective […]

By now, you already know the end-user benefits of AI—boosted productivity, amplified creativity and time saved. But, for managed service providers (MSPs), there are different considerations. Most importantly, how can you make money and grow your business with AI tools like Copilot for Microsoft 365? So, let’s explore the opportunity that comes with AI, how […]

Whether you’re struggling to communicate the benefits of Google Workspace to clients, or are considering reselling Google Workspace, this rough guide is meant to make your job easier.

Remember the excitement around cloud computing? Scalability, agility, cost savings – it all seemed like a dream come true for MSPs. But fast forward to today, and the reality can feel more like a nightmare. Struggling to keep your clients’ heads above the cloud? In today’s fiercely competitive IT landscape, Managed Service Providers (MSPs) are […]

In today’s digital age, securing access to sensitive data is paramount. But with a growing number of accounts to manage, and the ever-present threat of cyberattacks, keeping track of strong, unique passwords can feel like navigating an endless maze. Businesses juggle a complex ecosystem of cloud applications, each requiring robust password management. But a common […]

Sherweb’s Performance Cloud combines the power of VMware with flexible cloud server infrastructure. Built by our in-house experts, it was designed with both managed service providers (MSPs) and their SMB clients in mind. Powered by VMware, Performance Cloud enables easy deployment of cloud servers with a user-friendly self-service portal, an exceptional performance to cost ratio […]

Microsoft now has a cloud-based service for small businesses that combines Office 365, Data Security, and Windows 10. It’s a solution designed for growing businesses with less than 300 users that neither have the time nor the necessary resources to maintain multiple servers and seats. It also gives not only your staff but also your customers the flexibility to securely share, collaborate, and communicate seamlessly on any device, anywhere and anytime.

Managed Service Providers (MSPs) are constantly juggling multiple client environments, each with its own security posture and challenges. Keeping track of Copilot for Microsoft 365 security needs across those clients can feel stressful, demanding and with limited visibility. Imagine a world where managing your clients’ security and optimizing their Copilot usage happens seamlessly from a […]

In today’s fiercely competitive IT landscape, Managed Service Providers (MSPs) are constantly striving to optimize workflows, increase efficiency and deliver exceptional value to their clients. Artificial intelligence (AI) has emerged as a game-changer, promising automation, enhanced efficiency and a competitive edge. But with options like Microsoft Copilot and Google Gemini vying for your attention, choosing […]

The future of work is undeniably AI-powered. As a Managed Service Provider (MSP), there is a ton of pressure to stay ahead of the curve. Microsoft 365’s revolutionary AI assistant, Copilot, is transforming productivity, streamlining workflows and boosting employee creativity. But with such innovation comes natural questions about Copilot for Microsoft 365 security: is Copilot […]

Discover the latest developments to the Microsoft Cloud Solution Provider (CSP) program and how they’re reshaping the digital transformation landscape for Managed Service Providers (MSPs). The Microsoft CSP program is evolving to provide unique service offerings tailored to MSPs. This ongoing journey ensures partners can continue their digital transformation for customers, regardless of their purchasing preferences for […]

Let’s face it. You wouldn’t be an independent cloud reseller if you didn’t want to run your own show. But, imagine what you could achieve with a little help! We know how tough it can be to juggle things like technical support and billing, plus stay up to date on all the latest cloud solutions. […]

Automation is key to staying ahead of the curve success in the rapidly evolving IT landscape. Repetitive and manual tasks in Microsoft Excel can drain valuable time and resources, hindering your ability to focus on strategic initiatives. This is where Copilot for Microsoft 365 steps in, offering a powerful solution to boost your operational efficiency. […]

Cybersecurity threats evolve rapidly, demanding Managed Service Providers (MSPs) protect themselves and their clients’ environments. Traditional solutions often fall short, leaving vulnerabilities. This is where SentinelOne plays a critical role, offering a comprehensive security platform tailored for MSP needs, empowering proactive defense against sophisticated threats. Elevated security with SentinelOne With improved operational efficiency automation, centralized […]

Microsoft 365 Copilot is a new multifaceted tool that uses the latest AI machine learning technology to boost productivity and streamline efficiency across personal and company platforms. 

Regardless of whether you’re an MSP, VAR, ISV, telecom provider or any other flavor of tech pro, you work hard for your business and customers. But what bumps are in your way that slow you down in your day-to-day operations and cost you money? Let’s talk business processes.

As IT cloud adoption explodes, so does the need for robust, agile security solutions. Managed Service Providers (MSPs) and small and medium businesses (SMBs) operating in this dynamic space must stay ahead of the curve, anticipating and adapting to emerging trends. So, what’s on the horizon for security in 2024? Here’s a glimpse into the […]

As 2023 draws to a close, the IT cloud distribution landscape is poised for a significant evolution in 2024. In looking at the current state of the IT Channel it is important to highlight how digital transformation is a continuing exercise and new trends encourage further growth. Managed Service Providers (MSPs) and small and medium […]

Managed Service Providers (MSPs) are at the forefront of guiding businesses towards transformative solutions like Microsoft Dynamics 365. But in a crowded market, how can you, as an MSP, stand out and secure the most promising Dynamics 365 opportunities? The answer lies in Sherweb’s Partner-to-Partner (P2P) collaboration powered by Microsoft CloudAscent. Ready to explore how […]

In our latest blog, guest writer Guillaume Boisvert, Director of Product Innovation, unravels the intricacies of Microsoft 365 account attacks and breaches—an alarming reality that demands collective attention and strategic vigilance. Read on to learn how to further strengthen your Microsoft 365 security. The security operation center for Office Protect Alliance gives us incredible visibility […]

In an era where organizations are seamlessly transitioning to the cloud, the demand for native cloud-based applications has surged. Managed Service Providers (MSPs) seek a powerful solution that encompasses crucial features like Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). Enter Microsoft Dynamics 365: a comprehensive cloud-based application empowering MSPs to deliver robust services […]

Is your cybersecurity stack keeping pace with the evolving threat landscape? As security trends evolve and cybercriminals continue devising new ways to infiltrate and exploit vulnerabilities, businesses are struggling to keep pace. This presents a significant opportunity for Managed Service Providers (MSPs) to differentiate themselves and deliver exceptional value with by offering robust endpoint protection […]

The Managed service providers (MSPs) landscape is fraught with cyber threats and if you’re not currently capitalizing on cybersecurity offerings you’re missing out on a major opportunity and potentially creating greater risk for yourselves and your clients by not taking a proactive approach to fighting malware and providing data protection. From ransomware attacks to zero-day […]

In today’s interconnected world, our lives, both personal and professional, are intricately tied to the digital realm. From the convenience of cloud computing to the flexibility of remote work, we rely heavily on the internet for our business models. But with this convenience comes a price—cybersecurity risks. Cybercriminals and hackers are constantly lurking in the […]

Businesses today face a wide range of challenges, and cybercrime is quickly moving its way to the front of the line. Newsworthy hacks and data breaches occur with ever-increasing frequency, placing customer data and the organization’s reputation at risk. There are many simple steps businesses can take to strengthen their defenses. Here are some cybersecurity […]

Staying competitive in today’s fast-paced business landscape is no longer just about offering a great product or service. It’s about harnessing the power of technology to streamline operations, boost productivity, and enhance customer relationships. Artificial intelligence (AI) has emerged as a game-changer, but for small to medium-sized businesses (SMBs), adopting AI can be a daunting […]

In the world of modern business, customer relationship management (CRM) is the linchpin of success, particularly for small-to-medium businesses (SMBs) and managed service providers (MSPs). Enter Microsoft Dynamics Sales Copilot, a powerful tool that combines the expertise of CRM with the prowess of AI. In this article, we’ll take a journey into how SMBs can […]

Is your business going through the motions of adopting the cloud, or are you harnessing its transformative potential to help you thrive in the digital age—you know, rather than just survive it? Let’s face it, harnessing the power of cloud technology is not just a convenience—it’s a necessity to remain competitive, secure, and innovative in […]

Businesses, both large and small, are constantly seeking ways to optimize their operations and maintain a competitive edge. One highly effective strategy for achieving this is migrating from outdated Azure SQL servers. This move not only grants access to the latest features, performance enhancements and security updates but also streamlines your database operations for peak […]

Experienced, knowledgeable IT helpdesk agents are worth an arm and a leg. Not only do they work day in and day out to provide invaluable service to your MSP, but they also help guide and mentor other agents. Their very presence raises the performance and morale of your entire helpdesk. It goes without saying that […]

As businesses grow, many inevitably find themselves choosing between in-house vs. an outsourced IT helpdesk. Unfortunately, there’s no clear-cut best choice for everyone. No matter whether you’re a large managed service provider (MSP) or a small service corporation, there are too many local variables you need to consider. But while we can’t tell you which is […]

You’ve heard about help desk outsourcing. You think it could help with the high request volume you’re facing right now. Maybe your service desk specialist just left and you’re having trouble finding new talent. You need to get above water, and outsourcing sounds like the perfect fit. You’ve probably seen some objections to outsourcing from […]