AI in the helpdesk for MSPs: What to automate and what to keep human
Every growing MSP hits the same wall. Ticket volume climbs faster than you can hire experienced techs to handle it. Escalations stack up, onboarding drags and the knowledge that keeps service running lives in a few senior engineers’ heads, leaving a little more every time someone moves on. That’s the reason AI in the helpdesk […]
Cloud migration trends Microsoft Dynamics partners need to know in 2026
TLDR: Microsoft is sunsetting Dynamics GP and other legacy on-premises products. For Dynamics partners, this isn’t just a product lifecycle story. It’s a defining moment to lead clients through cloud migration, build recurring revenue, and differentiate your practice. Here are six cloud migration trends that should be on every Dynamics partner’s radar right now. Migration, […]
Sherweb’s Microsoft updates for MSPs — July 2026
Microsoft packed a lot into July, headlined by new agentic experiences in Microsoft 365 Copilot and a new usage-based billing model to go with them. On top of that, the July 1 price increases are now in effect, and Microsoft has rolled out a fresh set of FY27 promotions worth putting to work. Here’s what […]
Dynamics 365 updates for Sherweb partners — July 2026
This month’s Dynamics 365 and Power Platform updates for our Dynamics partners are mostly about getting ahead of change. Microsoft is retiring a wave of certifications as it shifts to AI-era skilling, Business Central hybrid deployments have a new licensing step and Copilot Cowork is now generally available. Here’s what to have on your radar. […]
What is ISPM and why does it matter for MSPs?
Identity is now the front door to almost every client environment you manage. Attackers know it, which is why stolen credentials and over-permissioned accounts turn up in so many breaches. Identity security posture management (ISPM) gives MSPs a way to see that risk clearly and act on it before it becomes an incident. Here’s what ISPM is, the risks […]
