Last Updated: July 15, 2025
The present privacy notice (“Privacy Notice“) explains how Sherweb Inc. (“Sherweb” or “we“) processes the Personal Data collected when you use its Website.
For the purposes of this Privacy Notice, “Personal Data” means any information that can directly or indirectly identify an individual.
Sherweb is committed to processing your Personal Data in accordance with applicable laws.
Unless otherwise defined in this Privacy Notice, all terms used herein shall have the same meaning as those set forth in the Master Service Agreement.
When you create an Account to procure Services through our Website, we can collect, your name, address, and phone number, among other information. For more information regarding the collection of Personal Data related to your Account, please refer to the Portal Privacy Notice.
When you use our Website, we can collect the Personal Data that you voluntarily provide, such as when you contact us via the contact form, request a demo or a free trial, download content, or subscribe to our newsletter. This Personal Data may include your professional email address, first and last name, phone number, and any other Personal Data you provide.
Additionally, we may automatically collect Personal Data using cookies and other associated technologies. For more information, please refer to the section “Cookies and Associated Technologies” of this Privacy Notice.
We use your Personal Data for the following purposes, or otherwise with your consent or as required by applicable law:
The Personal Data collected from a Customer during the registration process is used to manage the customer’s account. Unless otherwise stated or under special circumstances, this Personal Data is not shared with third parties. However, in cases where Sherweb and a Partner (as defined in the Partner Master Service Agreement) are jointly promoting Services, Sherweb can provide the Partner with certain Personal Data, such as the names, addresses, and usernames of individuals who subscribe to the Services, solely to allow Sherweb and the Partner to evaluate the promotion results. In such cases, the Partner will not use the Personal Data for any other purpose. Sherweb can also generate, aggregate and anonymize profiles from the Personal Data provided by Customers during registration (for instance, the total number of clients, excluding their names). As detailed below, we can use this aggregated and anonymous data to sell advertisements displayed on our Website or on other sites.
We can share your Personal Data with your consent, where authorized or required by applicable law, or as follows:
Otherwise, we do not sell, rent, share, or disclose your Personal Data.
When you visit our Website, we use cookies to store or retrieve information about your browser.
A cookie is a small piece of information (text file) that a website requests your browser to store on your device when you visit it. This allows the website to remember information about you, such as your language preferences or login information.
We implement first-party cookies and third-party cookies from a different domain than the Website you are visiting for advertising and marketing purposes.
Specifically, we use cookies and other technologies to:
We use traffic monitoring cookies to identify which pages are used. We only use this information for statistical analysis purposes.
You can opt out of each cookie category (except strictly necessary cookies) by clicking on the Cookie settings button below:
Cookie SettingsWe regularly scan cookies on our Website to maintain a list of cookies. We classify cookies into four categories:
We can also use web beacons in HTML emails to track the number of opened emails by our recipients. This information is used to create reports, improve the effectiveness of our marketing efforts and provide better services and an optimized Website to our users.
We also use Google Analytics, a web analytics service provided by Google, to better understand your use of our Website. Google Analytics collects information such as the frequency that users visit the Website, which pages they visit, and which other sites they visited before our Website. Google uses the information collected to track and examine the use of the Website, compile reports on its activities, and share them with other Google services. Google may use the collected data to contextualize and personalize ads from its advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Website is governed by the Google Analytics Terms of Service and the Google Privacy Policy. Google offers an opt-out option online, which you can consult here.
To prevent unauthorized access or disclosure of your Personal Data and to protect it, we have implemented technical and organizational measures that meet industry standards.
We use technological measures such as secure routers and firewall systems to help protect your Personal Data. The information collected through our Website is encrypted before being transmitted over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, due to the nature of the Web, we are unable to guarantee that your Personal Data, once transmitted over the Internet, will not be lost or misused.
We can transfer the Personal Data collected outside of Quebec or to countries other than the country where it was collected for storage, data processing, or to provide our Services. In such cases, we ensure that it is protected as described in this Privacy Notice and take measures to ensure that transfers are made in accordance with applicable laws. Your Personal Data is always protected by security measures that comply with industry best practices.
You have rights regarding your Personal Data. Depending on your place of residence, these rights may include:
To exercise any of the rights listed above, please complete the form available here.
If you have previously agreed to our use of your Personal Data for direct marketing purposes, you can withdraw your consent at any time by updating your email preferences through the Sherweb Email Preference Center.
We retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice, or as long as necessary to comply with our legal obligations. If we no longer have a legitimate interest in continuing to process your Personal Data, we delete, depersonalize, or anonymize it. If this is not possible (as may be the case if it has been stored in backup archives), we securely store your Personal Data and ensure that it ceases to be processed until deletion is possible.
We reserve the right to update this Privacy Notice at any time. Any updated versions will be posted on our Website.
We recommend checking it frequently to stay informed about our privacy practices.
If you have any questions about this Privacy Notice, our privacy practices, or your rights, please contact our Privacy Officer by email or mail at the following addresses:
Attn: Privacy Officer
