Technical support

SherWeb takes customer support very seriously. We understand the importance of continuously assisting and helping out all of our customers whether it is for Web hosting, Hosted Exchange or dedicated servers. That is why we are proud to offer a truly world-class technical support.

Always Available and Easily Accessible

7-days a week, SherWeb’s technicians are available for our customers by e-mail, toll-free phone or online live chat. Our friendly service is effective and personalised. The availability of our technical staff is what distinguishes us the most and makes SherWeb stand out compared to other hosting providers.

Efficient ticketing system

In order to track down customer requests, SherWeb uses the leading RT ticketing system. Each request for support is assigned a ticket number and a dedicated support technician. Customers have an unlimited number of tickets they can use free of charge and tickets are closed only when the problem has been resolved.

Almost no waiting time

Our average waiting time over the phone is less than 3 minutes. Tickets opened by e-mail are answered within the hour and live chat is also available. We put at our customers’ disposals all the means for them to contact us in order to offer the best customer experience.

We listen to our customers

Always striving to offer the best possible service, we are constantly taking customer comments and suggestions very seriously. On top of suggestions, we receive many positive comments and thank you notes.